Privacy Policy

Effective date: April 7, 2026 | Last updated: April 7, 2026

LuxeSpan Co., Ltd. ("LuxeSpan", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxe-span.com (the "Site") or submit an inquiry through our contact forms.

This policy is drafted in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and the EU General Data Protection Regulation (GDPR).

1. Data Controller

LuxeSpan Co., Ltd.
533/51 Moo 10, Tambon Huai Yai, Amphoe Bang Lamung, Chon Buri 20150, Thailand
Email: info@luxe-span.com
Phone: +66 61 160 2601

2. What Data We Collect

We collect the following categories of personal data:

Contact information: Name, phone number, email address — submitted voluntarily through our B2C or B2B inquiry forms.
Business information (B2B only): Company name, region of operation, business type.
Technical data: IP address, browser type, device type (mobile/desktop), pages viewed, time spent on the site, referral source.
Marketing identifiers: Google Analytics Client ID, Meta Browser ID (_fbp cookie), UTM parameters from advertising campaigns.
Cookie data: Language preference, consent status, session identifiers. See Section 7 for details.

3. How We Use Your Data

We use your personal data for the following purposes:

Service delivery: To process your inquiry, arrange a site survey, provide quotations, and deliver our installation services.
CRM management: Your contact details and inquiry are stored in amoCRM (our customer relationship management system) to manage communication and service delivery.
Analytics: To understand how visitors interact with our Site, optimize content and user experience, and measure the effectiveness of marketing campaigns via Google Analytics 4.
Advertising: To create targeted audiences and measure ad performance via Meta Pixel (Facebook/Instagram), subject to your consent.
Legal compliance: To comply with applicable laws and regulations of Thailand.

4. Legal Basis for Processing

Consent: For analytics cookies (Google Analytics) and marketing cookies (Meta Pixel). You may grant or withdraw consent at any time via the cookie banner.
Contractual necessity: Processing your inquiry form data is necessary to respond to your request and potentially enter into a service agreement.
Legitimate interest: Improving our Site, preventing fraud, and ensuring security.

5. Third-Party Data Processors

We share your data with the following trusted third parties, solely for the purposes described above:

amoCRM (Kommo Inc.) — Customer relationship management. Data stored on EU/US servers. amoCRM Privacy Policy
Google LLC — Google Analytics 4 for website analytics. Google Privacy Policy
Meta Platforms, Inc. — Meta Pixel for advertising measurement (when consent is given). Meta Privacy Policy
FASTPANEL / Hosting provider — Server infrastructure located in Russia/EU.

We do not sell your personal data to any third party.

6. Data Retention

Contact form data: Retained in amoCRM for 3 years after the last interaction, or until you request deletion.
Analytics data: Google Analytics retains data for 14 months (default GA4 setting).
Cookies: See Section 7 for specific cookie lifespans.
Server backups: Lead data backups on the server are retained for 1 year.

7. Cookies

Our Site uses the following categories of cookies:

Strictly necessary: Language preference (luxespan_lang, 30 days), consent status (luxespan_consent, 1 year). These cannot be disabled.
Analytics (requires consent): Google Analytics cookies (_ga, _ga_*) to measure website traffic and usage patterns. Lifespan: up to 2 years.
Marketing (requires consent): Meta Pixel cookies (_fbp) for advertising measurement. Lifespan: 90 days.

You can manage your cookie preferences at any time by clearing your browser cookies and revisiting the site — the consent banner will reappear.

8. Your Rights

Under the PDPA and GDPR, you have the right to:

Access — Request a copy of the personal data we hold about you.
Rectification — Request correction of inaccurate personal data.
Erasure — Request deletion of your personal data ("right to be forgotten").
Data portability — Receive your data in a structured, machine-readable format.
Withdraw consent — Withdraw consent for analytics/marketing cookies at any time.
Object — Object to processing based on legitimate interest.
Complaint — File a complaint with the Thai Personal Data Protection Committee (PDPC) or your local data protection authority.

To exercise any of these rights, contact us at info@luxe-span.com. We will respond within 30 days.

9. International Data Transfers

Your data may be transferred to and processed in countries outside Thailand (including the United States and EU member states) by our third-party processors. We ensure that adequate safeguards are in place in accordance with PDPA Section 28 and GDPR Chapter V.

10. Children's Privacy

Our services are not directed to individuals under the age of 20 (as defined by Thai law for contractual capacity). We do not knowingly collect personal data from minors.

11. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

HTTPS encryption for all data in transit
Access controls and authentication for CRM and server systems
Regular security updates to our hosting infrastructure
Restricted access to personal data on a need-to-know basis

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

LuxeSpan Co., Ltd.
Email: info@luxe-span.com
Phone: +66 61 160 2601
Telegram: @luxespan_bot